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Posts Tagged ‘content marketing’

Social Media is keeping active

Wednesday, August 3rd, 2016

The world of Social Media is forever fast moving and growing. It may feel impossible to keep up with who is where and what is what when it comes to things like Facebook, Twitter, Instagram, Snapchat and everything in between. Luckily we’ve put together an awesome info-graphic letting you know how social media is keeping active.

infographic---social-media-is-keeping-active

Experiences: The 7th Era of Marketing

Thursday, April 16th, 2015

7th-Era-Header-Graphic-v2

Sixty years ago, Peter Drucker said, “Marketing is the unique, distinguishing function of the business.”

We’re moving into a new era of marketing, one that is distinguishing the successful and memorable businesses from the rest. An era where customer service is part of marketing, a time where we want to live life to the fullest and share our knowledge. We’re living in an era of experiences.

This was Robert Rose’s message (& latest book) at the latest Desert AdFed luncheon at the Classic Club.

According to experts, we recently moved out of the “Relationship Era”, having started with one to one marketing in the mid-90s and moving into engagement and becoming “friends” with potential customers, online.  But let’s face it. It’s been complicated.

So, how does a company go from merely creating content to creating value and stellar customer experiences?

Instead of asking “Should I lower my prices?” or “Should we offer another product?”  ask “how high can I set the bar to deliver an experience that connects with my customers?

Marketing can – nay, must – lead this new era to create powerful customer experiences.

As a long-time beer blogger and marketer, I found myself nodding enthusiastically. Offering interesting content and showing off the latest beers and trends at beer festivals (aka “experiences”) and dinner pairings (more experiences) & in brewer interviews (valuable & relevant content) has been my blog’s main driver for almost a decade.

Today’s consumer is information driven, insightful and eager to find the best service and product experience. They want to buy from businesses that acknowledge their pain points, their needs, desires and hell, just make finding a product or service easy and dare I say, enjoyable.Marketing Experiences: Infographic

Here are a couple great examples:

  1. Kraft: Want more of your message consumed? Offer useful and relevant content to your consumers. Kraft has been delivering delicious recipes online to beef up their content marketing since the early 90s.  Okay, I’m done with the puns. About 1/3 of KraftRecipes.com are created by their culinary team and the rest is curated from their member community. The ROI on the content marketing work is among the highest of all of their marketing efforts. They’ve been so successful (100m annual visitors to its web properties) not just by giving away recipes, but by understanding customers based on their interactions with the content. Kraft has proven that its content marketing yields 4x better ROI than its traditional advertising.
  2. Saks Fifth Avenue: The nearly century old department store has successfully tapped the potential of mobile. Knowing that in-store customers use their devices to shop, the luxury retailer aimed to optimize their marketing, sales and branding. They brought in guest editors to their catalogs, giving a more magazine-like feel, presenting Saks as a fashion authority and making it more of an experience.

Content, after all, is still king.

Starting in 2013, Sakes also started offering a mobile-optimized website and an iPad app. This allows shoppers to enjoy a seamless experience that combines the efficiency of online interactivity with the immediacy of in-store shopping.  And get this, Saks Fifth Avenue even embraced the selfie. Last year, they launched a user-generated section of its site, called #SaksStyle, that aggregates shoppers’ selfies shared on Instagram, Tumblr, Facebook and Twitter.

And the images are shoppable. Giving consumers a standard hashtag to use and featuring their images on the site rewards them.

Now, that’s an awesome experience.

Spark interest by making your brand larger than the sum of your products. And coming on the heels of the next big Google algorithm update (Search “Google Mobile algorithm update”) on April 21st, be mobile! Google searches about location are growing rapidly, and so are consumer expectations.

Use Content Creation Management (CCM) to create experiences that delight, inspire and engage your audiences.

In today’s constantly connected world, people crave sensory experiences. Just look at IfOnly.com, the “world’s first emporium for experiences.” They offer exclusive options with semi-finalists of this year’s James Beard Awards and even a private dinner inside the Venetian Gothic Palace for some tantalizing and memorable experiences.

What do you as a brand have to offer that matters to consumers? What are you going to provide to make them want to come back to you again and again?

If we provide value and a great experience to our clients and consumers, marketing still, indeed, can be the unique, distinguishing function of the business.

King Content and the Blogconomy

Thursday, October 23rd, 2014

Someone recently said, “Content is the reason search began in the first place.” Blogconomy

In today’s business world, everyone is a publisher. For this reason, businesses need to rise above and create their own content that engages, helps and resonates with the brand.

Be the best answer your company can be.

So, what does this mean?

Why should content marketing be a part of your outreach marketing strategy? Integrating your content marketing strategy with your sales funnel will help generate leads and boost conversions.

Blogging, for example, never stops working. Simply, blogging helps your SEO efforts and increases branding. Brands need social influence to help tell their story and influence trust. We purchase based on trust.

Do you want more confidence that your messages will convert into action? Reach out to bloggers.

According to HubSpot, the consumer goes through three stages when getting ready to buy a product or service. It’s in the first two stages, the “Awareness Stage” and “Consideration Stage” that blogs can play a huge role. According to HubSpot, 71% of buyers said that a blog had affected their decision to purchase.

  • It increased traffic to your website, by attracting and engaging visitors.
  • At least 81% of the digital population trusts advice they get from bloggers. This is more than Facebook, Twitter and Pinterest. (Source: 2012 Women and Social Media Study)
  • Blogs rank high with consumers for trust, popularity and influence.

If you want to be more effective at content marketing, document your strategy and be consistent.

“Content marketers who have a documented strategy are eight times more likely (60% vs. 7%) to rate themselves as being effective content marketers vs. those who have no strategy, writtenContent Marketing Blog Infographic or otherwise.” MarketingProfs

According to the (2015 B2B Content Marketing Benchmarks, Budgets and Trends – North America) from Content Marketing Institute and MarketingProfs: infographics was the tactic that had the greatest increase in usage (from 51% last year to 62% this year).

Content Marketing Strategy:

  1. Understand your audience: Know your buyer persona. Deep dive into needs, lifestyle, and motivations of your buyers. What do your customers and audience actually want? What does a typical customer look like for you in terms of demographics like gender, marital status, age and income? If the content on your blog doesn’t appeal to your target audience, you’re never going to convert all of that traffic into leads and customers for your business.
  2. Strategy: Define your goals. Will the blog be for lead generation? Or, to display your business as thought leaders in your industry? Understand which digital properties are performing best for you. Set timelines and adjust accordingly.
  3. Consistency: Blogging is like jogging. You’re going to see better results if you jog a little every other day than if you run like crazy once a month. If you blogged three days in a row, two months ago and gave up, don’t be shocked that your website traffic didn’t jump up. Business blogging requires consistent, long-term effort, not short sprints of intense activity.
  4. Track your activity. By knowing what resonates with your audience, you can be more strategic in your approach. Utilize Google Analytics to track your website visits and tools like Sprout Social or Jugnoo for social tracking.
  5. Blogger Vetting: Do your research. Grade their site and look at their social reach. Do they have influence?
  6. Guest Posting: Posting on other blogs is a hugely powerful tool in increasing your reach and your persona or brand.

Today, news blogs rival mainstream media. Don’t be afraid to be personal and convey your opinions, as long as they align with your branding and strategy.

Someone else once said, “Content is where I expect much of the real money will be made on the Internet, just as it was in broadcasting.”

That someone was Bill Gates.